Mission Support Specialist

Who I'm looking for...

Do you love helping people? Do you have experience in the world of customer service? Are you unintimidated by new technology?

I might just have the perfect role for you!  

I am looking for a part-time employee to help me at Montgomery Grice Enterprises, Inc (DBA Crochetpreneur®, Made with a Twist™, and White Winter Hat Co™) as our Mission Support Specialist.

The person who is right for this position loves to help people, has a passion for good communication, is able to respond to our reader and customer messages across a variety of channels within 24 hours, and enjoys supporting others and helping them succeed.

While perhaps not quite yet an expert, this person does have a solid grasp of customer service, is willing to deep dive into the Crochetpreneur® and Made with a Twist™ brands, courses and other resources, and has a basic of Facebook page and group management, social media etiquette, and is open to learning new skills as needed.

This is a person dedicated to not only supporting other crocheters, designers, and the business, as a whole, but also ensuring that the experience of every person who comes into contact with the various brands of Montgomery Grice Enterprises, Inc is excellent and positive.  

This position involves a combination of organization, research, attention to detail, and follow-through, and it has high expectations for answering messages within 24-48 hours of receipt, meeting deadlines, and managing a variety of tasks.

You would be a superhero to everyone inside and outside the doors of our business—informative, supportive, and positive!

Position Details

Status: This is a part-time position.

Hours: 10-20+ hours per week (a 5-day work week with the same regular days off during the week) with room for additional hours as the business grows. 

Who is Pam?

I am a hard worker who is passionate about what I do and impatient with inactivity. I am driven and kind. My Myers-Briggs personality type is Mediator (INFP-T) or  Logician (INTP-T), depending on when I take it. I typically get more done in a given time frame than seems humanly possible and, on the outside, it looks organized and planned but, behind the scenes, I tend to sacrifice self-care for getting things done and I spend a lot of time chasing deadlines. These are my top five strengths:

Pam Grice Crochetpreneur Headshot

Things You Should Know About Me Before You Consider Applying

I typically consider myself a scatter-brained mastermind. I need my project management software to keep me on track and to manage all my ideas and projects or I’ll spend too much time flitting from task to the next.

I dislike “have to”s – schedules, meetings, and appointments give me anxiety and I tend to be unable to concentrate on the task at hand until every meeting and appointment is checked off for the day. 

I never, never, ever answer my phone unless it is my mom or my kids. I prefer texts, messaging, or email…even Zoom chats are better than phone calls or voice messages.

I tend to have many project going on at one time – with multiple businesses and blogs operating under my corporate umbrella – and I tend to chase ideas and change plans without much warning.

The core values of my business are very important to me and I expect that each member of the team will be onboard with those values and with the mission of the business.

I believe in doing the right thing, treating others with respect and kindness, and expect the same from those around me.

I “have an independence problem” and usually assume that others do, too. This means, I won’t micromanage my team and will probably forget to provide feedback if everything is going smoothly. I expect that you can manage your time and projects without need of a reminder or a push.

My ideal workday is one in which I am uninterrupted and untethered to a schedule full of meetings and appointments, free to work on the vision for the business and on those things that need my contribution.

Ultimately, you will be reporting to Teri, our Director of Operations and she will get you the direction and feedback you need.

 

Responsibilities

  • Acts as the first point of contact for the majority of our readers, customers, and followers.
  • Answers emails and Facebook messages within 24 hours of receipt on weekdays and 48 hours on weekends.
  • Organizes messages, answering or and forwarding email on to team members as necessary.
  • Maintains our brand standards and online reputation on social media.
  • Monitors all social media and e-commerce locations the business’ brands appear (currently Etsy; Ravelry; LoveCrafts; Facebook pages, groups, ads; Pinterest; Instagram feed, IGTV, reels, ads; TikTok; Twitter; LinkedIn; and YouTube) to make sure questions and comments are responded to in a timely manner.
  • Updates customer mailing list preferences, looks up order details, or processes refunds as needed.
  • Other tasks, as assigned, such as uploading listings to e-commerce sites, creating graphics on Canva, and tasks which support the mission and values of the business.
  • Effectively communicates with the team and meets with team and/or supervisor weekly on Zoom video chats.
  • Helps me look good to my readers and customers.
  • Works with minimal supervision.

Things You've Done in the Past

2-3 years in a customer service / support setting.

 

Worked with Gmail and Facebook (pages and groups)

E-commerce experience a plus

Things I'd Love for You to Know
(optional, not required)

Canva

Google Drive, Docs, Forms and Sheets

Airtable

ActiveCampaign

Later, Recurpost and Tailwind

Facebook Business Manager

Etsy, Ravelry and LoveCrafts 

Note: If you’re familiar with these, great! If not, you must be willing to learn in order to be a good fit for this position.

 

This Position is NOT for a Person Who...

Already has a lot going on and doesn’t have the time and focus to do a quality job

Isn’t interested in providing excellent customer service, growing, and learning

Wants to be front and center, rather than working in the background

Is not willing to sign a non-disclosure and non-compete agreement

Is unwilling to go the extra step to make our brand look good to our readers and customers, and to reflect our core values

Needs immediate supervision, firm structure, and frequent feedback

Will take customer problems or complaints personally

Has unreliable Internet or computer access (you must have your own Mac or Windows desktop or laptop for this position — ChromeBooks and tablets will not get the job done)

This Position IS for a Person Who...

Is a high communicator.

Has excellent follow-through.

Is resourceful.

Has exceptional writing and editing skills.

Takes the initiative and doesn’t need to have their hand held.

Has a great attention to detail and brand quality.

Is highly organized but moves quickly.

Takes ownership and pride in your work.

Is not afraid of new challenges.

Loves learning new things and can implement new ideas quickly.

Adapts very well to changes on-the-go.

Is technology savvy but is willing to ask for help if needed.

Can handle direct feedback without getting their feelings hurt.

Can juggle lots of moving pieces while staying focused and collected.

Is willing and able to complete training and learn new systems.

Is willing to participate in the development and honing of systems and processes related to this position.

 

Why Should I be Interested in this Job?

You’ll get to work in a fun business that helps change and improve people’s lives through creating a crochet business and/or enjoying the art of crocheting.

You’ll get to be in on the ground floor of building an awesome team that works great together!

You will have the resources you need to do your job well.  

You’ll help develop effective processes and strategies that will impact the business long-term.

You’ll have the flexibility and freedom to work from wherever.

You’ll be paid to do the things you already enjoy and excel at.

 

Why is This Job Important?

This position will involve working closely with all members of the Montgomery Grice Enterprises, Inc team to ensure that our fast-growing company runs smoothly.

You’ll be responsible for the positive experience of every person in our community – all our readers, members, students, and peers.

You’ll be proud to work for an organization that puts people over profits and lives it’s values of freedom, peace, kindness, and generosity in all aspects of its work.

Interested? Here's what to do next...

  1. Take the test at this link: https://16personalities.com/free-personality-test
  2. Take the test at this link: https://mycreativetype.com
  3. Take the test at this link: https://www.truity.com/test/enneagram-personality-test
  4.  Click “Apply Here” and get on with your application!
APPLY HERE

Questions before you apply? Please email Teri, our Operators Director, at [email protected]